Something not working?

1. Focus and Sleep. Open Settings → Focus. Make sure AlarmFriends is allowed to notify you during Sleep and Do Not Disturb, or the system will hold the alert back.
2. Notifications. Settings → Notifications → AlarmFriends: allow notifications, allow sounds, and allow Time Sensitive alerts.
3. Low Power Mode can delay background delivery. Turn it off overnight if alarms are unreliable.
4. Silent switch and volume. The alarm plays at the ringer volume — check it isn't at zero.

Android manufacturers ship aggressive battery managers that kill scheduled work. This is the usual culprit, especially on Samsung, Xiaomi, Huawei, OPPO, OnePlus and Vivo.

1. Unrestrict the battery. Settings → Apps → AlarmFriends → Battery → set to Unrestricted.
2. Turn off "optimise" for AlarmFriends in your manufacturer's own battery or power-saving screen. It is often separate from the Android one.
3. Allow alarms and reminders. Settings → Apps → AlarmFriends → Alarms & reminders → allow.
4. Lock the app in recents if your phone offers it, so swiping away doesn't kill scheduled alarms.
5. Check Do Not Disturb allows alarms.

A voice only replaces your alarm sound if it arrived and finished downloading before the alarm fired. If your phone was offline, or the recording was sent a moment before the alarm, AlarmFriends falls back to your chosen alarm sound rather than staying silent.

Recordings also expire: an undelivered voice is discarded after 10 minutes. Ask your friend to send it again, a little earlier.

Email us with your device model, OS version, app version (Profile → Settings), and roughly when the alarm should have rung. We record the alarm lifecycle in our diagnostics, so a timestamp lets us find out exactly where it stopped.

Open the Friends tab and share your invite link — any messaging app will do. When your friend opens it, AlarmFriends launches and connects you. If they don't have the app yet, the link takes them to the store and the invite still applies after they install.

There are no usernames, no phone-number matching and no search. A link is the only way to connect, which is deliberate — nobody can find you unless you hand them the link.

Waking up to a voice is free for everyone, forever — receiving and reacting never cost anything. Free accounts can also send a few voices every week. Premium makes sending unlimited, lifts the three-alarm limit and shows your friends' alarm times. Inviting a friend gives you both a free week of Premium.

• Voices are delivered to a specific alarm. If you had no alarm armed, there was nothing to attach it to.
• An undelivered recording expires after 10 minutes.
• Check you haven't blocked them — a block silently stops all delivery.
• Open the app once while online; delivery happens on sync.

Open the Voices tab, find the message, and use the report control on it. The recording and the sender come to us for review.

We review every report within 24 hours, remove content that breaks the Terms, and suspend or permanently terminate the accounts responsible. Serious cases go to law enforcement.

From your friends list, or directly from a message they sent. Blocking takes effect immediately: nothing further from them is delivered, and what they already sent is hidden.

Blocking is silent — they are not told. You can also simply remove them as a friend, which stops the connection without recording a block.

Report and block them in the app, then email support@samourai.coop so we escalate it rather than treating it as routine. If you are in danger, contact your local emergency services first.

There is a monthly and an annual plan. The price for your country and currency is shown in the app before you confirm — we don't quote a figure here because it differs by storefront and would be wrong for most of you.

1. Make sure you're online, then fully close and reopen the app.
2. Open the Premium screen and tap Restore purchases.
3. Check you're signed in to the store with the same Apple ID or Google account you bought with.
4. Still nothing? Email us with the store receipt and we'll fix the entitlement from our side.

Cancelling stops future renewals. You keep Premium until the end of the period you've already paid for.

iOS

Settings → tap your name → Subscriptions → AlarmFriends → Cancel subscription.

Android

Play Store → profile icon → Payments & subscriptions → Subscriptions → AlarmFriends → Cancel.

Apple and Google process every payment, so refunds go through them, not us.

• iOS — reportaproblem.apple.com
• Android — Google Play refund request

If the reason is something broken on our side, tell us anyway — it helps us fix it, and we'll back up your request.

With Apple or with Google. There's no password to set or forget. If you used Apple's "Hide My Email", we only ever see the relay address — that's fine, and it's still how we'd reach you.

Profile → Settings → Delete account. It runs immediately: every recording you sent or received, your alarms, friendships, reactions and your sign-in record are removed while you wait.

If any part fails, the whole deletion is aborted rather than half-done, so retry and tell us if it keeps failing. Details in the Privacy Policy.

Cancel your subscription first — deleting the account does not cancel it, and you'd keep being charged.

Yes. Email support@samourai.coop from the address on your account and we'll send it within one month, as the GDPR requires. The same goes for correcting or restricting anything we hold.